Below are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to
We only sell products that are In Stock and ready to ship. Any backordered or special order items will have the "Add to Cart" button disabled to protect you from delays. If you see an item that is Out of Stock or Backordered please contact our support dept for more information on lead-times.
Our faucets are brass construction or high quality metal, with ceramic disc cartridges. We do not use cheap plastic or aluminum. You can feel the weight and quality of our products which make them superior.
Our sinks are typically made from either glass, porcelain or composite materials.

Bathtubs are made from either Cast Iron, Acrylic or composite
If a product is in stock the product will say quantity in stock on the product page below the Add to Cart button. In stock orders will ship within 48 hours unless you have also ordered "Available to Order" items which then will ship when order is complete. If product needs to be ordered you will see a mention below the Add To Cart button which states "Available To Order". You can check lead times for all our brands here: Lead Times You can also check the status of your order here using our Order Status App.
We are based out of Chico, California, which is located in Northern California and home to California State University Chico.

We don't currently have a showroom. We are 100% online, shipped directly to your door.
Order online:

Ordering at is fast, safe, easy and you can do it 24 hours a day, seven days a week. After you’ve added items to your Shopping Cart, just follow the simple checkout instructions and we’ll process your order right away. You can also put your items on hold by saving them in your Shopping Cart or on your wish list to access at a later date.

Monday – Friday: 8:00 p.m. to 5:00 p.m. PST.

Saturday & Sunday: Closed

We accept Visa, Mastercard, American Express & Discover for credit card payments. Otherwise, we accept Paypal and Apple Pay as alternative online payments
The security of personal information is a high priority for us. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. Any information you transmit on is processed by an industry-standard data encryption system called Secure Socket Layer (SSL).
Upon placing an order with, you will be sent a confirmation email immediately after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. If you don’t receive an email confirmation, check your ‘bulk’ or ‘junk’ folder and it should be there. Please contact us if you have any questions. is required to collect 7.75% sales tax on orders shipping to California.
We make every effort to select and sell products constructed of the highest-grade materials built by highly skilled people to exacting standards. We also keep up-to-date information on all our products so that you may make informed choices when purchasing from us. However, we understand that sometimes you may simply change your mind. We want your experience of shopping at The Modern Shop to be a positive one.

You may return your item(s) within 15 days of receipt for a refund of the purchase price with some conditions. Please refer to our return policy section on our site for more details
We pay for initial shipping on all orders over $50. Our customers pay for shipping costs on returns. Please see return policy section for more details.
Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route.

Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, contact us immediately.

In order to process your claim, please send us low-resolution digital photos including one photo of the box that the item shipped in, to - Make sure to keep all of the original packing material! We will work with you to ensure your item(s) are repaired or replaced in a timely manner at no extra cost to you.
All products are covered by the warranty policies of their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us.
FREE Ground Shipping on Orders Over $99 *Includes Faucets, Accessories, Parts and smaller items.
Ground Orders under $99 are charged FedEx dynamic shipping rates based on your zip code, city and state.
FREE LTL Freight Shipping on Orders Over $1,599 *Includes Sinks, Tubs, Vanities, Toilets, Consoles and Larger Fixtures.
LTL Freight Orders under $1,599 are charged FedEx dynamic shipping rates based on your zip code, city and state.
The majority of items are shipped via FedEx or UPS. For larger items we use specialized third party freight carriers such as Estes, Roadway, Yellow, FedEx Freight.
Please see our Shipping Policy to learn more about our shipping policies. In stock items ship within 24 hours of purchase. If item says "Out of Stock" this means the item is not in stock and needs to be special ordered or backordered. Also see Order Status Page for status on your order.
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