Shipping

We offer Free Shipping on 90% of our products. Heavy items such as Bathtubs, Vanities, and sinks may ship via Freight truck.  Base shipping amounts are off the weight and size and where you are located (orders ship from California). Items are normally shipped via FedEx within 24-48 hours of when the order was placed.  Transit time within the US can range from 1 to 10 business days. At this time, we do not offer express or expedited shipping.

An 8% sales tax must be charged for orders shipping within California state.

International Shipping

We currently do not ship outside of the U.S.

Returns & Exchanges

We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, you may return it to us for exchange or a full refund less any shipping charges. Returns must be delivered to us within 30 days of the date you received the item(s). [Ex: If you received your order on the 1st of the month, it would need to be delivered back on our end by the 30th.] Returns delivered after 30 days and up to 60 days will be issued in the form of store credit. We cannot accept returns made more than 60 days after the original order date. 

Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.

To make a return, email us at support@designerhardware.com to request a return authorization. Please include the order number and item(s) you wish to return.
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